The following is a list of frequently asked questions regarding our service. If you have any questions that aren’t covered here, please don’t hesitate to contact us.
Will there be disruption if I change?
No, we will manage the whole process for you, we recommend a service overlap, but will work with you on this, and typically most of our schools aim to make the change during a term break.
How flexible is the web filtering?
Our web filtering, Protex, was designed with, and for, schools and libraries and is the only schools' product of its kind to be specifically designed with, and for, UK education.
Protex is a comprehensive filtering service that protects your staff and pupils online without getting in the way of teaching and learning. Age and role appropriate profiles, transparent filtering, guest access and bespoke settings ensure that everyone has the correct degree of filtering. Dynamic updates and full auditable backups of all administration changes provide total peace of mind.
We offer Protex filtering as a fully managed service. However, you might want one or two designated members of your staff to manage the filtering, in which case we will provide training on administrating the service free of charge. And we will still be on hand to provide additional support if necessary.
Can we spread the cost of installation?
Yes. You may prefer to pay more upfront and reduce your yearly costs or you may want to spread the costs over the term of the contract. It’s your choice.
Will the speed of my internet improve?
In almost all cases yes. Even if you take the same service from us that you currently have due to the clever way our web-filtering works your broadband connection is effectively optimised and you will see an improvement. Independent analysis has shown up to 30% improvement.
How easy is it to talk to the support team if I have any issues?
We make contacting our support engineers really straightforward. Simply ring our support number and you'll speak to one of our support engineers. You will be allocated a named engineer who will know your setup and understand any issues you may have. We usually resolve issues remotely.
Don’t I have to get 3 quotes?
You don’t have to as we are on an EU Tendered framework, Think IT, which meets the procurement legislation and is recommended by the DfE as a legitimate route for schools and academy’s procurement.
What if I have a complaint?
We can improve on the service we deliver with valid feedback from our customers. If you wish to make a complaint about our services you have received please submit an email to us at admin [at] internet4schools [dot] uk with subject line that includes "Complaint". Include as much detail as possible.
If you do not receive an acknowledgement within 2 working days of submitting your complaint please call us on 01462 833300. We aim to resolve complaints as rapidly as possible within a maximum of 20 working days.
To report network/internet abuse originating from Internet4schools such as spam, malware, phishing and denial-of-service please email abuse [at] Internet4Schools [dot]